Ordering Information

Is your site secure?

Yes. Our site is secured by GeoTrust data encryption (https://) and all credit card payments are processed via Paypal’s secure network. We never see or store your credit card details to ensure your financial information is kept private.

How can I pay?

You can pay by Visa, MasterCard, Amex or with your Paypal account. Sorry we do not except cheques, money orders or bank transfers.

Can I pay by Paypal?

Yes. You have the option during checkout to pay with your Paypal account.

Does prices include GST?

Yes. All prices displayed on our website are in $AUD and include GST.

How do I place my order?

Simply view our range of Ergohuman chairs and click ‘Add to Basket’. You can then proceed to checkout to complete your delivery and payment details. You will instantly receive a confirmation email once your order has been submitted and be updated throughout the delivery process.

Delivery Information

How much is delivery?

Delivery will differ depending on where you live. The Ergohuman chair is very heavy and requires a specialised delivery service so we are unable to offer a flat fee for all customers. You can view the delivery fee by adding an item to your cart and entering your postcode in the shipping calculator.

How long does delivery take?

Orders are normally dispatched within 1 working day of receiving your order. Normal delivery times apply from Sydney, NSW.

Do you offer pick up?

No. Due to the size and weight of each box we do not allow pick up.

Do you deliver to PO BOXES?

No. Sorry we do not deliver to PO BOXES.

Do you deliver to Parcel Lockers?

No. Sorry we do not deliver to Parcel Lockers.

Do you deliver outside of Australia?

No. Sorry we do not deliver outside of Australia.

Warranty Information

What is the Standard Warranty?

All chairs purchased directly from our website are covered by our 3 Year Australian Warranty. Warranty covers all working parts (excluding castor wheels & gas lift) for a total of 3 years from date of purchase. By purchasing directly from our website you will have direct access to our dedicated Warranty Department Team to ensure warranty claims are processed quickly.

What is the 5 Year Extended Australian Warranty?

You have the option to extend standard warranty cover for an additional 2 years bringing total warranty period to 5 years in total. Extended warranty cover is an additional $75.

How do I make a warranty repair?

Ergohuman Australia is here to handle all your warranty repairs. We have a dedicated warranty support team that will assist you with any warranty work that needs to be undertaken. Simply complete our warranty claim form and our team will contact you with further instructions.

What is the 60 day money back guarantee?

The 60 day money back guarantee is exclusive to Ergohuman Australia customers. We offer our customers (original purchaser) a no risk 60 day return policy. If you are not completely happy with your purchase simply return your chair for a full refund on the purchase price, no questions asked. Please note chair must be returned in its original packaging and be free of any damage.


Genuine Ergohuman Chair
Genuine Ergohuman Chair 100% Guarantee
Extended Money Back Guarantee
Extended Money Back Guarantee 60 Days
Discount Pricing on Accessories
Discount Pricing on Accessories 30% Off
Expedited Warranty Repair Service
Expedited Warranty Repair Service Quick Approval
Access to Genuine Spare Parts
Access to Genuine Spare Parts* Special Access

*All spare parts are dedicated to warranty repairs but we are able to supply spare parts to clients who have purchased directly from our website.