Welcome to Ergohuman
We are owned by Vine Trail Pty Ltd (ABN 30632498590) and trade as ‘Ergohuman Australia’. Throughout these terms we refer to ourselves as ‘we’, ‘us’ and ‘our and we refer to you as ‘you and ‘your’.
Your Privacy is important to us
When you visit our website, place an order, sign up for our newsletter, communicate with us by email, live chat, or telephone, we collect personal information about you. In order to provide you with products or services, we need to disclose your personal information to third parties such as logistics providers, information technology suppliers and communication suppliers.
The information we collect and hold includes your:
- First and last name
- Street address
- Contact telephone numbers
- Email addresses
- IP address
- Browsing activity on our website
- Browser type
- Various metrics collected by our site and Google analytics
We need to collect this information in order to provide you with the products and services we offer you on our website and with your consent, to communicate with you on promotional offers and marketing activities from time to time.
How do we obtain your consent?
When you provide your personal information to us to make an enquiry, place an order, complete payment and arrange delivery to a nominated address, you consent to us collecting your information and using it for these specific purposes only.
We will directly request your consent to use your information for marketing purposes or we will give you an opportunity to deny consent for marketing purposes through an opt-in check box.
How do you withdraw consent?
If you wish to withdraw your consent after previously granting it, you can request that we delete your details by contacting us directly or un-subscribing form any email or SMS marketing we may send you from time to time.
Credit card and payment details
Sharing of your information
We never sell or rent out any personal information. The only circumstances where we may be required to disclose your information, other than for providing you with our products or services are:
- Where required by law, regulation or requested by a Government Agency
- Where our records indicate a User has been involved in illegal, fraudulent or other deceptive practices that require reporting to a Government Agency
- Where your communication suggests possible harm to others
Links to third parties
To protect the security of our website and your personal information, we use industry best practices to encrypt our data. This protects us against data being accessed, disclosed, altered or destroyed.
We use secure socket layer (SSL) technology provided by GoGetSSL that is GDPR compliant. You can verify this by checking that the site is https and the padlock sign is active beside the URL in your search bar.
Almost all websites store small pieces of information in your browser on your computer when you are browsing. We use mainly use session cookies that are removed from your computer when you leave our website. These perform tasks such as remembering what is in your cart and that you are logged in. We may also use a cookie to identify your state so we can direct you to the correct warehouse location for fulfilling your order.
If you have any questions about this policy, please get in contact at firstname.lastname@example.org or call us at 02 8355 1949