Ergohuman Australia Privacy Policy

Welcome to Ergohuman

We are owned by Vine Trail Pty Ltd (ABN 30632498590) and trade as ‘Ergohuman Australia’.  Throughout these terms we refer to ourselves as ‘we’, ‘us’ and ‘our and we refer to you as ‘you and ‘your’.

Your Privacy is important to us

When you visit our website, place an order, sign up for our newsletter, communicate with us by email, live chat, or telephone, we collect personal information about you.  In order to provide you with products or services, we need to disclose your personal information to third parties such as logistics providers, information technology suppliers and communication suppliers.

The information we collect and hold includes your:

  • First and last name
  • Street address
  • Contact telephone numbers
  • Email addresses
  • IP address
  • Browsing activity on our website
  • Browser type
  • Various metrics collected by our site and Google analytics

We need to collect this information in order to provide you with the products and services we offer you on our website and with your consent, to communicate with you on promotional offers and marketing activities from time to time.

When you provide your personal information to us to make an enquiry, place an order, complete payment and arrange delivery to a nominated address, you consent to us collecting your information and using it for these specific purposes only.

We will directly request your consent to use your information for marketing purposes or we will give you an opportunity to deny consent for marketing purposes through an opt-in check box.

If you wish to withdraw your consent after previously granting it, you can request that we delete your details by contacting us directly or un-subscribing form any email or SMS marketing we may send you from time to time.

Credit card and payment details

We use a secure a payment gateway through Stripe Payments and Paypal.  We never see or store your credit card or payment details.  These payment gateways have their own privacy policies and processes.  Therefore when you leave our site to complete payment, you are no longer covered by our privacy policy or terms.  These payment providers may be based in different legal jurisdictions such as the United States.

Sharing of your information

We never sell or rent out any personal information. The only circumstances where we may be required to disclose your information, other than for providing you with our products or services are:

  • Where required by law, regulation or requested by a Government Agency
  • Where our records indicate a User has been involved in illegal, fraudulent or other deceptive practices that require reporting to a Government Agency
  • Where your communication suggests possible harm to others

When you click on a link on our website to a third party service, such as a payment gateway, you are no longer covered by our privacy policy or terms and conditions. We recommend that you read the privacy policy of the third party website.

Website security

To protect the security of our website and your personal information, we use industry best practices to encrypt our data.  This protects us against data being accessed, disclosed, altered or destroyed.

We use secure socket layer (SSL) technology provided by GoGetSSL that is GDPR compliant.  You can verify this by checking that the site is https and the padlock sign is active beside the URL in your search bar.

Cookies

Almost all websites store small pieces of information in your browser on your computer when you are browsing. We use mainly use session cookies that are removed from your computer when you leave our website. These perform tasks such as remembering what is in your cart and that you are logged in. We may also use a cookie to identify your state so we can direct you to the correct warehouse location for fulfilling your order.

Changes to our Privacy Policy

We reserve the right to make changes to this privacy policy at any time. This policy is dated to reflect the last time it was updated or changed.

Any questions?

If you have any questions about this policy, please get in contact at sales@ergohuman.com.au or call us at 02 8355 1949